Solomon Islands largest telecommunications provider, Our Telekom has announced that it will revise its recently introduced prepaid mobile data plans following widespread public backlash from customers who claimed the packages were too costly and offered little value.
In a statement today, the company acknowledged the concerns raised over the past few days and assured customers that their feedback has been taken into account.
“We have taken your concerns to heart and are making further revisions that will offer better value,” the statement read.
According to the company statement, the revised plans are expected to be rolled out on 1st October 2025.
It said the move reflects its commitment to improving services and ensuring affordability.
“We appreciate your continuous support and are always working to serve you better,” the company stated.
Earlier this week, Opposition Leader Matthew Wale has strongly criticized the changes, describing Telekom’s data pricing as “unjustifiable” and urging the Telecommunications Commission to step in.
“Telecommunication is an essential necessity for economic development, hence products and prices provided to the public must always be kept reasonably cheap,” Wale said.
He warned that as the dominant player in the market, Telekom must not abuse its position to the disadvantage of customers.
Wale further stressed that while Telekom’s contributions to the Solomon Islands National Provident Fund (NPF) are significant, they should not come at the expense of the public.
“Telekom has been ripping off Solomon Islands customers for far too long. Its ownership by NPF cannot be an excuse for this abuse,” he said.
The Opposition Leader also called for greater competition in the sector, arguing that it is necessary to drive down prices and improve service quality.
“It is sad that citizens of this country are always victims to unjustifiable high prices by service providers,” Wale added.
With Telekom set to revise its packages next month, many will be watching closely to see if the new plans meet public expectations, or whether calls for stronger regulation will intensify.